Issue Resolution Attributes

Name

Sequential title of the Issue based on an established folder prefix. This field is required, and cannot be empty. Maximum length is set to be 25 characters. Only alphanumeric characters, spaces, dashes, and dots are allowed in field’s entry.

Modified By

User who modified the Issue Last.

Date Created

Date stamp when Issue first time added to the system. This field cannot be edited.

Created By

User who created the Issue.

Date Modified

Date stamp when the last time Issue modified. This field cannot be edited.

Description

Long Issue description, consisting of the purpose of why the Issue is sent in a first place. Description’s field value length can range from 3 to maximum of 1500 characters. Can accept any characters, including HTML or RTF formatted text.

Date Sent

Date stamp when Issue was sent to the recipients. This field cannot be edited.

Priority

Describes sensitivity of the Issue content. When set, Priority field’s value is used as email priority to send out Issue content. This field is optional.

Date Closed

Date stamp when there is no further work needed to be done to complete Issue process. Set when Issue Status is set to “Closed”.

Origination

Cause that originated the issue

Subject

Provides a short Issue description/purpose. This field’s value is used as Email notification subject fields value, if provided. This field is optional. Subject’s field value length can range from 3 to maximum of 128 characters. Input accepts following characters: alpha numeric, spaces, dots, commas, and punctuation characters.

Date

Date the Issue originated.

Cost

Estimated/Actual cost derived from the issue.

Date Due

Marks a deadline for the resolution of the issue.

Category

Assign a Category that best summarizes the overall characteristics of the issue.

Responsible Individual

Assign person that will be responsible for managing the issue.

Age

Days since the Issue was created.

Billable

Binary Field indicating whether the issue is billable or not.

Status

This field represents the status of the Issue an already created option can be selected or a new one can be added. This field is optional.

Change Order Number

ID Number associated with the Change Order.

Owner Change Order Value

Change Order Value proposal from the Owner originated by the issue.

Billed to Date Value

Sum of total Billable amount as of the current or last date.

Actual Received Value

Amount of money received against the total Billable amount.

Date Response Received

Date a satisfactory response is received allowing to close the issue.

Date Change Order Received

Insert date of when the related Change Order was received.