Delete an Issue(s)

To temporarily delete an Issue, user role must have a “delete“ privilege enabled. infinitrac platform moves selected Issue(s) to the Trashcan, which is displayed inside of the folder tree object. These objects are not removed from the system. To permanently remove Issue(s) user role must have a “trashcan“ privilege enabled.

To temporarily delete an Issue in a List View:

Select the Issue(s) to delete, by clicking on the checkbox next to Issue’s Name.
Click “Delete” button in the data table action menu.

“Delete” button is disabled until one or more Issue(s) is selected.

Once the Issue(s) is deleted, a success alert message will be displayed at the top right hand corner with a message: “Issue(s) successfully moved to Trashcan”

After Issue(s) are moved to the trashcan, they can permanently be cleared or recovered to its original folder destination.

Issue(s) can also be deleted/restored, by removing respective Issue folder(s).

To delete an Issue(s) folder(s):

Select the folder(s) to be deleted, by clicking on the checkbox next to folder’s name.
Click on “Delete” button.

To recover a deleted folder(s):

Select the Trashcan at the bottom of the folder tree displayed at the left hand side.
Select the folder(s) to recover.
Click “Recover” button.

Permanently Delete Issue(s)

To permanently delete Issue(s) from a Trashcan:

Select the Issue(s) to be permanently removed.
Click “Clear” button.

Clearing an Issue(s) from the trashcan will also permanently remove all uploaded files to the respective Issue(s) from the system. This action cannot be undone.

Once the Trashcan is cleared, a success alert message will be displayed at the top right hand corner with message: “Item(s) deleted”. A failed operation will display message “Error Occurred: Failed to clear Trashcan item(s)”.

Recover Trashcan Items

To recover one or more Issue(s):

Select the Trashcan at the bottom of the folder tree displayed at the left hand side.
Select the Issue(s) to recover.
Click “Recover” button.

“Recover” button is disabled until one or more Issue(s) is selected.

The selected Issue(s) will be recovered to the original folder. A success alert message will be displayed on the top right hand corner with message: “Item(s) restored”. A failed operation will display message “Error Occurred: Failed to restore items from trashcan”.