Issue Resolution Recipients
Adding Recipients
User can add existing users and/or contacts as recipients for a Issue. To do so:
Navigate to the IR’s “Recipients” section in Detail View.
Click the “+” button.
Select one or more recipients to be added.
Click “Add” button.
Recipients who have already been added to the Issue won’t be shown in the selection screen.
Add Contact Group(s)
Deleting Recipients
To delete a recipient:
Click the checkbox next to the user
Click delete in the Recipients toolbar.
Deleting a recipient will only remove them from that specific Issue’s recipient list, not from the user or contact list.