infinitrac User Guides
Archived copy of the infinitrac user guides, frozen on 2026-08-29. Questions: support@infinitrac.com

Issue Resolution Comments

Adding Comments to an Issue 

To add a comment to an Issue:

  1. Navigate into its Detail View.

  2. Scroll down to “Comments”.

  3. Expand the section.

  4. Click on the “+” button to add a new comment.

  5. Click “Save” button.

Once the comment is published, a success alert message will pop-up with the next message: “Comment was added“.

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Use the “Reply” button to respond to an existing comment.

Editing Comments of an Issue

To edit an Issue comment:

  1. Click on the “Edit” button.

  2. Update the comment.

  3. Click “Save” button to keep the updated comment.

Comments OT.png

Deleting Comments of an Issue

To delete an Issue comment:

  1. Navigate to the comment to delete.

  2. Click “Delete” button on the comment toolbar.

Deleting a comment is permanent, you won’t be able to revert it.