Issue Resolution Generate Package

To perform the actions mentioned in this article, user need to have the appropriate roles enabled in the Issue role section.

To generate a package for an Issue Report:

1. Select an opened Issue .

2. Click on the “< Detail” button in the folder tree toolbar, this will open the Detail View of the selected Issue.

3. Click “Generate Package” button in the upper right-hand corner.

On Success, a green message will appear at the top right hand corner with message: “Issue Notification was sent successfully”.

The Issue will be locked, and a package will be generated containing every information given to the Issue (Files, Comments, Description, etc.).

The generated package, will be associated with the Issue in the Files Management Module as well.
The Generated package can be found by

1. Opening up the Files Table in the Issue, and clicking on the link, in column “File Path”, this will then open up the File Management module, in the appropriate location.

2. Manually Navigating to the Files Management Module, then Modules → Issue Resolution→ Issue Resolution Root → And then going down the path where the Issue is placed.

The Generated Package will have a unique appendix appended to it (e.g. _Rev_01) in case, if there were multiple packages generated for the same Issue.

Note That the generation of the Package might take longer time, depending on the size of the files associated etc.

On failure, a message will appear in the top right hand corner, with a message: “Error Occurred: Issue Notification was not sent”.