Issue Resolution Guide
The Issue Resolution module is used for creating an issue report. This includes a description, subject, priority, reference item, contacts, and comments. - Viewable access may vary.
Figure 1 - Issue Resolution List View
Clicking the "New Issue" button at the top right of this screen will add a new Issue to the selected folder. Also see Adding a new Issue below.
Issues will be named after their Prefix and a serialized number.
Issues may be organized into subfolders, but will maintain their serialized identification.
Before any Issue can be added to the selected folder, it must have a Prefix set (Figure 2).
When adding an Issue Resolution folder, that folder may be designated as a "Mount Folder." - Permission Required. See Editing a Folder in the File Management User Guide.
Setting a folder as a "Mount Folder" will require a new "Prefix" to be set, and will also restart the serialized numbering sequence.
Figure 2 - Set Folder Prefix
To set a Prefix, right click on a folder to view the Folder menu then click the "Set Prefix" link.
A new window will open allowing the user to set the Prefix to the folder. Click the "Submit" button to apply the Prefix and close the window.
Prefixes may only be set when a Folder is "Mounted." See Editing a Folder in the File Management User Guide