Add new Issue

Figure 1 - Issue Resolution Detail View

• Issues may be added by clicking the   "New Issue" icon. When doing so, you will be presented with the form above.

• Edit all of the necessary fields by selecting options from drop down menus and clicking on text fields to enter new information.

• To add Contacts to the Issue, click the   "Add Contact" link to open a new window. Multiple Contacts may be added to the Issue at once, and new Contacts can be added if they are not listed.

There are three ways to add a Reference Item to the Issue:

• New Reference Item: Allows attachment of a file from a local computer one file at a time.

• Import: Opens a new window, allowing importing of multiple files from a local computer using a Java Application. See Importing Multiple Files in the File Management User Guide.

• Associate Reference Item: Attach a file located in the infinitrac Library.

New files may also be imported to the Library from this window.

• To add a new Comment, click the   "New Comment" icon to open a new window. Click the "Add" button to submit the comment or the "Cancel" button to return to the detail view.

• When a new comment is added, the Date and Author are automatically updated in the detail view.

• To Delete any added content from an Issue, select the checkbox next to the item you wish to delete, then click the   "Delete" icon.

• WARNING! Once deleted, there is no Undoing that action.

• When an Issue has been resolved, click the "Issue Resolved" checkbox. Once it has been checked, the Issue will become "Read Only" and will no longer be editable. A timestamp will be visible for the day the Issue was closed.