infinitrac User Guides
Archived copy of the infinitrac user guides, frozen on 2026-08-29. Questions: support@infinitrac.com

Previewing Files

In infinitrac, it is possible to view a preview of an uploaded file by using the mouse to hover over the filename column listed in the Files table of BPO module (such as NCR, RFI, Daily Report etc.) or inside File Library.

Not all file types are supported in File Preview. If file type is unsupported, an Error message will be displayed at the top right hand corner.

Please refer to section: Unsupported File Types to view list of unsupported file types.

image-20230504-114416.png

Error Message

To Preview a File

  1. If file is newly uploaded and has not been previewed before, ensure that the queue (AQM)is running so that AQM can generate a preview, otherwise proceed to next step.

  2. Ensure that file that is to be previewed is a supported file type.

  3. Move the mouse cursor so that it is hovering over the “Name“ column of the file that is to be previewed.

  4. Assuming that the application has completed generating a preview for the file, a modal containing the preview of the file will open on the screen.

If the file has recently been uploaded, it may take a small amount of time before the application has completed generating a preview for the recent file; if this is the case, a warning message will be displayed.

image-20230504-113730.png

Warning Message

File Preview Functions for Images

image-20230504-114758.png

File Preview Modal for Image File Type

File Preview Functions for Emails

image-20230504-132941.png

File Preview Modal for Email/MSOutlook File Type

File Preview Functions for Other Files

image-20230504-133253.png

File Preview Modal for PDF File Type

In this section